Shipping policy
Order Processing Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next working day. During busy periods, processing times may be slightly longer — we'll always keep you informed.
UK Shipping We ship to all addresses within the United Kingdom. Estimated delivery times are 2–5 business days once dispatched. Delivery times are estimates only and may vary depending on your location and the carrier.
International Shipping We ship internationally to selected countries. Estimated delivery times for international orders are 7–21 business days once dispatched, depending on the destination country and customs processing times.
Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Estimated customs duty rates by destination:
- 🇺🇸 USA — duty-free under £620
- 🇨🇦 Canada — duty-free under £12 (0–8% over specified amount)
- 🇦🇺 Australia — duty-free under £500
- 🇳🇿 New Zealand — duty-free under £470
- 🇲🇽 Mexico — duty-free under £39 (15–20% over specified amount)
- 🇮🇳 India — duty-free under £45 (25–35% over specified amount)
- 🇿🇦 South Africa — duty-free under £21 (20–45% over specified amount)
Tracking Where available, a tracking number will be provided once your order has been dispatched. You will receive a shipping confirmation email with tracking details.
Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at julymarton@yahoo.com or via WhatsApp and we will investigate with the carrier on your behalf.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.